FAQ
When am I charged?
After each completed visit passes validation.
Do I need to be home?
No. Provide gate access and secure pets.
What if the gate is locked?
We mark the stop blocked and text you to reschedule.
Can I skip a week?
Yes. From your account, open the upcoming visit and choose Skip this visit. You will not be charged for skipped visits. You can also pause service with a resume date or cancel anytime.